HomeLearnWhat happens if I lose my phone with H33 on it?

Recovery

What happens if I lose my phone with H33 on it?

Short answer. Nothing is lost. The biometric that authenticates you never left the device that you lost, but the identity that governs your Vault is recoverable through your designated guardians. You register a new device, your guardians attest that you are you, and access is restored — usually within minutes. No seed phrase to find. No support ticket to file.

Detail

Why nothing is lost

The identity that governs your Vault is not stored on any single device. Each enrolled device holds a signer that proves the device is trusted, but the identity itself lives at the cryptographic layer — anchored to on-chain records and to your named guardians. Losing the device means losing the signer, not the identity.

What happens next

You install the Vault on a replacement device. The new device requests trust; your guardians (usually 3-5 people you named at first setup: a spouse, an attorney, an adult child, an executor) receive an attestation request. Once threshold is met, the new device becomes a trusted signer. You're back in.

How this differs from crypto wallets

Hardware wallets typically require the seed phrase to restore. Software wallets often require both the seed phrase and a password. H33 has no phrase to lose. The guardian roster is the recovery model — designed to degrade gracefully, not to fail catastrophically on a single loss.

How this differs from password managers

Password managers require a master password + emergency kit + secret key. If you lose the phone with any of those, you're locked out. H33 uses cryptographic attestation from people who know you, not memorized secrets.

See the proof yourself.

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